In this episode of the Customer Strategy Podcast, I'm talking with Jennifer Chiang. Jennifer is the Director of Customer Success at Yup. Jennifer and I got into an interesting conversation about the challenges she was facing when onboarding new employees in the company. Up to now, Jennifer has been able to spend a lot of time with every new hire infusing empathy and understanding for Yup's customers. However, the company is growing and she is no longer able to spend time 1:1 with every new hire. Ultimately, we came up with a great solution to scale what Jennifer was doing to deliver the same result and give her time back.
In this episode of the Customer Strategy Podcast, I'm talking with Jennifer Chiang. Jennifer is the Director of Customer success at Yup.
Jennifer and I got into an interesting conversation about the challenges she was facing when onboarding new employees in the company.
Up to now, Jennifer has been able to spend a lot of time with every new hire infusing empathy and understanding for Yup's customers.
However, the company is growing and she is no longer able to spend time 1:1 with every new hire.
Ultimately, we came up with a great solution to scale what Jennifer was doing to deliver the same result and give her time back.
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