How do you design a CS organization that can efficiently handle multiple different products, disciplines, stakeholders and business units? Very carefully... In this episode of the Customer Strategy Podcast, I'm talking with Star Hofer, the VP of Customer Success at eCompliance. Star and I got into an interesting conversation centered around designing her future CS organization as eCompliance was acquired by a much larger company last year. The acquiring company brought in 3 new distinct products that will be combined with the 2 that eCompliance was already servicing, bringing the total number to five different products in their portfolio. While all these products are related, they typically have different business units, different functions and different requirements for each one. We tackled a wide range of issues on this topic, enjoy!
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